Frequently asked questions

Music

Do I need an instrument?


All students, with the exception of piano, must bring their own instrument to every class. The academy does not provide instruments. Piano students should have a keyboard or piano to practice on at home.




How do I change my lesson day or time?


Call or visit us. A variety of times that suit your schedule are available.

*Please note that group classes are offered on a limited schedule.




How do I schedule a make-up lesson?


Private students only - After the missed lesson, call or visit reception and we will offer you different day and time options that are available.




Do I need books?


All students, group and private, are required to have a lesson book at each lesson. During the first lesson, the teacher will recommend books based on age and level. A practical and theory book may be required (not included with monthly fee).





Dance

Do you offer competitive classes?


Yes! Speak to our dance director for more information.




What is the difference between recital & recreational?


Recreational classes are 8 weeks long. These are introductory 'for fun' classes. Recital classes begin in Sept and end with a recital at the Rose Theatre in June. Costumes and shoes are included. Performance opportunites are available throughout the year.





General

How do I register?


Fill out our online registration form, call either location or visit us today! 905 846-5000. Please note - we cannot hold a spot in our private or group classes without payment.

www.SynergyPerformingArtsAcademy.ca




What age should my child be?


We have programs for for every age and level. For music - they should know their alphabet from A-G and be able to count to 5. Adult students are also welcome.

We offer dance & drama classes for children as young as 3 and 'Mommy & Me' for ages 0-3.




Payment options


Payment is required at the time of registration to reserve your spot. Your first payment can be made in person by cash, debit or credit card, or over the phone with a credit card.
Monthly payment methods are offered using credit card. We do not offer a month-to-month or bi-weekly option at this time.




I missed a class. Can I reschedule?


Private students - call by 9am prior to your lesson. You are entitled to 5 makeup lessons yearly. We cannot schedule makeup lessons before the missed lesson. Going to miss more than 5 classes? Ask about our gold membership.

Group classes do not offer make-up classes or refunds.




I joined an 8 week class and don't like it. Can I get a refund?


Our pre-paid programs are non-refundable.
Speak with our reception team to see if there is another class available that suits your schedule.




Is there a fee to cancel?


Private lessons - NO cancellation fee with 2 weeks written notice. All you need to do is visit our reception desk to fill out the cancellation form.
For immediate cancellation, without 2 weeks notice, there is a $50 cancellation fee.
Group Recital Programs - $50 cancellation fee on a monthly payment plan.




What are your business hours?


Our Sandalwood & Mountainash locations are open 2-9pm Mon-Fri & 9am-4pm Sat Sandalwood admin Tues-Thurs 9am-3:30pm. Please email or leave a message and someone will get back to you ASAP. If you are calling to report an absence, leave a message and reception will note it in the student file.





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© 2020 by Synergy Performing Arts Academy

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(905)846-5000

Hours of operation

Mon-Fri 2-9pm

Sat 9am-4pm