Frequently asked questions

If you don't see an answer to your question, fill out the contact form .
  1. ?

    How do I register my child?
    You can fill out our online registration form, call either location or visit us today! 905 846-5000. Please note - we cannot hold a spot in our private or group classes without payment.
  2. ?

    What age should my child be?
    For private music lessons, we recommend starting at age 4-5. They should know their alphabet from A-G and be able to count to 5. We offer Kinder Dance classes for children as young as 3 and 'Mommy & Me' for ages 1-3.
  3. ?

    Do I need an instrument?
    All students, with the exception of piano, must bring their own instrument to every class. The academy does not provide instruments. Piano students should have a keyboard or piano to practice on at home. We have a limited number of instruments for sale and rent.
  4. ?

    Payment Options
    Payment is required at the time of registration to ensure your spot is reserved. Your first payment can be made in person by cash, debit or credit card, or over the phone with a credit card. Monthly payment methods are offered using VOID cheques or credit card only.
  5. ?

    I missed a class. Do I get a make-up class?
    Private students - call by 9am prior to your lesson. You are entitled to 5 makeup lessons yearly. We cannot schedule makeup lessons before the missed lesson. Going to miss more than 5 classes? Ask about our gold membership 8 Week Group classes do not offer make-up classes.
  6. ?

    I joined an 8 week class and don't like it. Can I get a refund?
    Our pre-paid programs are non-refundable. Speak with our reception team to see if there is another class available that suits your schedule.
  7. ?

    I want to cancel lessons. Is there a fee?
    Private lessons - NO cancellation fee with 2 weeks written notice. All you need to do is visit our reception desk to fill out the cancellation form. For immediate cancellation, without 2 weeks notice, there is a $50 cancellation fee. Group Recital Programs - $50 cancellation fee on a monthly payment plan.
  8. ?

    How do I change my lesson day and time?
    Call or visit us. A variety of times that suit your schedule are available. *Please note that group classes are offered on a limited schedule.
  9. ?

    How do I schedule a make-up class?
    Private students only - After the missed lesson, call us and we will offer you different day and time options
If you have more questions please contact us